Refund policy

Returns & Refunds Policy

Last updated: July, 2026

At R3D, we want you to be completely satisfied with your purchase.

If you are not completely satisfied with your order, you may request a return within 30 days of receiving your product, subject to the conditions below.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.
  • Products must be unused, unopened, and returned in their original packaging.
  • All accessories and included components must be returned with the product.
  • Proof of purchase or order information is required.

For filament products, opened or partially used spools are generally not eligible for return unless the product is defective, damaged, or incorrectly shipped.

How to Start a Return

To request a return, please contact our Customer Support team:

Email: hello@r3dprint.com

Please include:

  • Order number or invoice
  • Product details
  • Reason for return
  • Supporting information, such as photos or videos, if applicable

After your return request is approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including:

  • Change of mind
  • Incorrect product selection
  • Ordering the wrong item

For products that are defective, damaged during delivery, or incorrectly shipped, R3D will provide appropriate support and cover reasonable return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem

Our team will review the case and provide an appropriate solution.

European Union Consumer Rights

For orders shipped to the European Union, customers have the legal right to cancel their order within 14 days after receiving the product, without providing a reason, in accordance with applicable consumer protection laws.

Products must be returned in the same condition as received, including original packaging where applicable.

This statutory right does not affect our additional 30-day return policy.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 7–10 business days depending on your payment provider.

Please note:

  • Original shipping charges may not be refundable unless required by applicable consumer protection laws.
  • Refunds will be issued in the original purchase currency.

Contact Us

For any return or refund questions:

R3D Customer Support
Email: hello@r3dprint.com