Shipping Information
- Free shipping is available, excluding printers and accessories. Eligibility for free shipping is based on the final paid amount, regardless of any discounts or gift cards applied.
- Our checkout currency is US Dollars (USD).
- Deliveries to remote areas may be delayed by 1-2 days.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can also track your order in the order history section of your account center. Please note that it may take up to 72 hours for your tracking number to become active.
Shipping Carriers
Our primary shipping carriers are CaiNiao Express, Amazon Logistics, DHL Express, FedEx Express, and SF Express.
Shipping Restrictions
- Orders can only be shipped to one address. For multiple shipping locations, separate orders are required.
- We currently ship to the US, Canada, Europe, the UK, Japan, Korea, Mainland China, Hong Kong, Macau, and Taiwan.
Please note that the timeline for the United Arab Emirates may be delayed. Kindly refer to our updates for the most accurate information.
Refused Shipments
If a shipment is refused and returned to us, you will be responsible for the return shipping costs.
Delivery & Inspection
Due to the high value of our printers, we recommend closely monitoring the delivery schedule. If you will not be available at the expected delivery time, please contact the courier in advance to arrange a more convenient time. Please note that once the package is received by you or a designated person, it will be considered as acceptance of delivery.
For added protection, we recommend recording an unboxing video. If there is any visible damage or missing items, contact our Customer Support within 24 hours to address the issue immediately.