Shipping Policy

Last Updated: July 2026

R3D is committed to providing a reliable and convenient shipping experience. Orders are fulfilled through regional warehouses and trusted logistics partners, with shipment tracking provided whenever available.

1. Shipping Availability

R3D currently ships to selected countries in the European Union and the United States. Shipping availability depends on the delivery address, product availability, warehouse inventory, and applicable shipping restrictions.

European Union

European orders are primarily fulfilled from our Germany warehouse.

We currently deliver to the following 14 European Union countries:

• Austria

• Belgium

• Denmark

• Estonia

• France

• Germany

• Ireland

• Italy

• Luxembourg

• Netherlands

• Poland

• Portugal

• Spain

• Sweden

Certain Italian islands and remote provinces are subject to separate shipping rates and longer delivery times. Please see Section 7 for details.

United States

Orders within the United States are fulfilled from our local US warehouse, subject to product and regional inventory availability.

If your country or region is unavailable during checkout, we are currently unable to accept an online order for that destination. You may contact our Customer Support team to discuss possible alternatives.

Additional shipping regions may become available in the future.

2. Warehouses and Order Fulfillment

R3D uses regional warehouses to provide faster and more reliable delivery.

Germany Warehouse

Serves customers in the supported European Union countries listed above.

United States Warehouse

Serves customers within supported areas of the United States.

Orders are normally fulfilled from the warehouse assigned to the destination market. Products stored at one warehouse may not be available for delivery to every country or region.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Processing may take up to three business days during:

• Promotional campaigns

• Public holidays

• Periods of high order volume

• Inventory checks

• Unexpected operational circumstances

Once an order has been dispatched, a shipping confirmation email containing tracking information will be sent whenever tracking is available.

4. Shipping Methods

Available shipping methods are displayed during checkout and may vary depending on the destination, warehouse, order weight, and carrier availability.

Standard Shipping

Standard Shipping may include:

• Shipment tracking

• Delivery through a trusted regional carrier

• An estimated delivery date based on the destination and warehouse

Express Shipping

Express Shipping may be offered for selected destinations and may include:

• Priority handling where available

• Faster transportation

• Shipment tracking

Any applicable Express Shipping fee will be displayed during checkout.

R3D may use carriers including:

• DHL

• UPS

• FedEx

• USPS

• Other qualified regional logistics providers

The final carrier is selected according to destination, service availability, shipment size, and operational performance.

5. Estimated Delivery Times

Delivery times begin after an order has been processed and dispatched.

Supported European Union Countries

Standard Shipping: 5–8 business days

Italian Remote Areas and Islands

Remote Area Shipping: 8–12 business days

United States

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days, where available

Delivery estimates are not guaranteed and may be affected by public holidays, weather, carrier delays, address issues, high-volume periods, or other circumstances outside R3D’s reasonable control.

6. Standard Shipping Rates and Free Shipping

Regular European Union Delivery Areas

For the 14 supported European Union countries and regular delivery areas in Italy:

• Orders below €99 are charged a €5 Standard Shipping fee.

• Orders with a merchandise subtotal of €99 or more qualify for free Standard Shipping.

Free Standard Shipping does not apply to Italian remote areas and islands.

Express Shipping charges, when available, are not covered by the free Standard Shipping offer.

United States

Orders with a merchandise subtotal of $99 or more may qualify for free Standard Shipping within eligible United States delivery areas.

The shipping fee and eligibility applicable to an order will be displayed during checkout.

7. Italian Remote Areas and Islands

Selected Italian islands and remote provinces are covered by a separate shipping zone.

Shipping charges are calculated according to the total shipment weight, including any promotional or complimentary products included in the shipment.

Current base shipping tiers are:

• 0–5 kg: USD $40

• More than 5 kg and up to 10 kg: USD $80

• More than 10 kg and up to 20 kg: USD $160

These base rates may be converted and displayed in euros or another local checkout currency using Shopify’s applicable exchange rate.

Orders with a total shipment weight above 20 kg cannot be completed through standard online checkout. Customers requiring larger shipments should contact R3D Customer Support for an individual shipping arrangement.

Italian remote-area shipping charges are not eligible for the €99 free-shipping offer.

8. Restricted Italian Postal Codes

R3D does not currently deliver to the following Italian postal codes:

• 22061 – Campione d’Italia

• 23041 – Livigno

These destinations require special customs or logistics handling that is not supported by our current shipping service.

Customers must not place orders using these postal codes. If an order is submitted for a restricted postal code, R3D may cancel and refund the order.

9. Large Orders and Split Shipments

Orders containing multiple filament spools or with a higher total value may be divided into two or more packages for safe and efficient delivery.

For certain European orders above approximately €200, the warehouse may divide the order into multiple shipments according to package weight, product quantity, and carrier requirements.

Split packages may:

• Arrive on different dates

• Have separate tracking numbers

• Be delivered by the same or different carrier services

Receiving an order in multiple packages does not necessarily indicate that an item is missing.

10. Tracking Your Order

Tracking information is provided whenever available.

After dispatch:

• You will receive a shipping confirmation email.

• A tracking number or tracking link will be provided.

• You can follow the shipment through the carrier’s tracking system.

Please allow up to 48 hours after receiving the shipping confirmation for tracking information to become active.

If an order is divided into multiple packages, separate tracking information may be provided for each shipment.

11. Taxes and Duties

Applicable taxes, including VAT or sales tax where required, are calculated during checkout based on:

• The shipping destination

• Applicable tax regulations

• The selected market

• The information provided with the order

The amounts collected by R3D will be shown during checkout.

Customers are responsible for customs duties, import taxes, handling fees, or other charges that are not collected by R3D and that may apply to destinations involving customs clearance.

12. Address Requirements

Customers are responsible for providing complete and accurate delivery information.

R3D currently delivers only to valid residential or business addresses. We do not support:

• PO Box addresses

• Mailbox-only addresses

• Incomplete addresses

• Invalid postal codes

• Restricted delivery areas

• Addresses that cannot be serviced by the selected carrier

Additional shipping charges may apply if delivery fails because of incorrect or incomplete information.

13. Order Changes and Cancellation

If you need to change your shipping address or cancel an order, contact Customer Support as soon as possible.

We will make reasonable efforts to assist before the order enters fulfillment. Once an order has been processed, packed, or dispatched, changes or cancellation may no longer be possible.

Please refer to our Returns & Refunds Policy for additional information.

14. Pre-order Items

Selected R3D products may be available for pre-order.

Estimated availability and shipping information will be displayed on the applicable product page.

Please note:

• Pre-order items may have different processing and delivery timelines.

• Orders containing both in-stock and pre-order products may be shipped separately.

• Separate tracking numbers may be issued.

• Shipping confirmation will be provided when each shipment is dispatched.

15. Delivery Issues

Contact Customer Support if your shipment is delayed, lost, damaged, or otherwise affected by a delivery problem.

Lost Packages

If a carrier confirms that a package is lost and the customer provided correct shipping information, R3D will assist with the carrier investigation and provide an appropriate resolution.

Delayed Shipments

Delays may result from:

• Weather conditions

• Carrier disruptions

• Public holidays

• High-volume periods

• Customs processing where applicable

• Circumstances outside R3D’s reasonable control

R3D will provide reasonable assistance in tracking and resolving delayed shipments.

Incorrect Address, Refused Delivery, or Failed Delivery

Customers are responsible for providing accurate delivery information and being available to receive the shipment.

Additional costs resulting from an incorrect address, refused delivery, failed delivery attempts, or an uncollected package may be charged to the customer or deducted from any applicable refund.

16. Contact Us

For questions about order status, shipping availability, delivery tracking, or logistics issues, contact:

Email: hello@r3dprint.com

You may also contact us through the Live Chat available on our website.

Our Customer Support team will respond as soon as reasonably possible.