This promotion has ended for new participants.
Previously claimed €15 welcome coupons remain valid under their original terms and eligibility conditions. The returning customer free spool promotion is no longer available for new orders.
Thank you for your support!
Previous New Customer Offer — €15 Off
During this promotion, eligible new customers could claim €15 off their first order by submitting their email through the R3D welcome form.
Original offer conditions:
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No minimum spend on eligible orders
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Available to eligible first-time customers only
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Limited to one use per eligible customer
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Customers were required to use their registered email or applicable discount code at checkout
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Cannot be combined with incompatible promotions
Previously claimed and unused coupons remain valid under their original conditions. New claims are no longer available.
Previous Returning Customer Reward — Free 1KG Spool
During this promotion, eligible returning customers could receive one free 1KG PLA/PETG filament spool with a qualifying order.
Original participation requirements:
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Sign in to the customer account associated with a previous paid order.
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Add at least one qualifying paid product to the cart.
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The eligible free spool was added automatically.
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The promotional spool appeared as FREE before checkout.
Original reward conditions:
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Limited to one free spool per eligible order
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No promotional code required
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Material type and color subject to inventory availability
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Customers were required to sign in to qualify
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Could not be combined with WELCOME15
This promotion is now closed to new orders. Qualifying rewards already earned before the promotion ended will be handled according to the original terms.
Original Promotion Combination Rules
The €15 New Customer Offer and the Returning Customer Free Spool Reward could not be used together.
Previously issued Welcome15 coupons remain subject to their original eligibility and discount combination restrictions.
Shipping
Standard R3D shipping rules apply.
Promotional discounts and free gifts do not automatically qualify an order for free shipping.
Any applicable shipping fees are calculated at checkout based on the destination and current shipping policy.
Promotional Gift Conditions
Free promotional products under the previous campaign:
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Had no cash value
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Could not be exchanged for cash
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Could not be purchased separately at the promotional price
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Were subject to inventory availability
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Could vary in material type or color
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Were limited to customers meeting the original promotion requirements
R3D could substitute an eligible PLA/PETG spool when necessary due to stock availability.
Returns, Refunds & Cancellations
The standard R3D Returns & Refund Policy applies to purchased products.
For orders placed during the previous promotion:
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Promotional gifts associated with fully cancelled orders may also be cancelled before fulfillment.
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If qualifying products are returned or refunded, any related promotional benefit may be considered when processing the refund, subject to the original terms and applicable law.
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Promotional gifts cannot be redeemed for cash refunds.
Customer Eligibility
Eligibility for previous promotions is determined using the customer and order information available in R3D's online store system.
Customers should use the original email address or account associated with their coupon or qualifying purchase.
Duplicate accounts, fraudulent claims or attempts to bypass promotional restrictions may result in benefits being declined, subject to applicable law.
Previous Offer Availability
Both promotions are closed to new participation.
Previously claimed Welcome15 coupons remain valid under their original terms. Any qualifying promotional entitlements earned before closure will be handled according to the original offer conditions and applicable law.
Contact Us
For questions about previously claimed coupons or promotional rewards, please contact:
R3D Customer Support
hello@r3dprint.com